Client to fill out LOA or Letter of Authorization (Brand to CYN) and provide Company/Business Registration to CYN for processing. Telco to classify if the Sender ID  is classified under premium or domestic SID so we recommend using Local company/entity.

Lead time for registration of SENDER ID is 5-10 business days. Once Sender ID is activated, CYN will test to confirm that the SENDER ID is working. If the test is successful, CYN informs the client to test and will be given a test credit of $1.

• A maximum of eleven (11) alphanumeric characters is allowed per SID.Spaces are allowed. Each one (1) space is equivalent to one (1) character.Both uppercase and lowercase are allowed.

• Special characters are not allowed.

• SID must be linked to the company name/brand/identity to identify the SMS sender easily.

• Use of common nouns as SIDs will not be allowed.

• SIDs must not be that of any other company or competitor.

• SIDs must not be derogatory.

Client to provide SMS content and the link/url to be used for SMS blast. CYN will forward the link to Telco for whitelisting. All links are subject to whitelisting of Telco.

Yes, you can change the SMS message content with the same link that is already whitelisted or existing link

Lead time is usually 3-5 business days

Unfortunately, Our Telco partner is not allowing short url. We do not have control over which url/link is being allowed by the operator. If the operator did not allow the url we do not have control over this.

There is no limit for URL whitelisting requests.

You can use the following bank details for top ups

Unionbank
Acct. Name: Gene B. Lim
Acct. No. 0023-7000-9336
-------
BANK ACCOUNT NAME: GENE B. LIM
ACCOUNT NO.: 151-801-9179
BANK NAME: BANCO DE ORO UNIVERSAL
-------
BANK ACCOUNT NAME:  GENE B. LIM
ACCOUNT NO.: 003199-2086-15
BANK NAME: Bank of the Philippine Islands

There is no minimum top up.

Payments will be posted as soon as we get payment confirmation from the bank (online)
Our accounting department is available from Monday-Friday 8:00AM – 5:00PM. CYN to inform clients as soon as payment has been posted

There is no limit for the SMS being received, however, if the mobile number is receiving repetitive SMS within a short period of time, the local telco will mark this as spam, and the following messages might be delayed or not received.

No definite time, but common spam is SMS sent within seconds.

In the phone number field, you will input country code then the number Ex:  639151234567

Valid digit length for PH mobile number is 12 digit = 639171234567 If the number is 11 digits below we will receive the Failed Error Code = 1004 (Invalid Phone Number)

The maximum is 10,000 numbers for SMS blasting.

For quick SMS, only 100 numbers are allowed.
To send more than 100 numbers, you can use the upload file.

For you to be able to upload this file, the content should only be 10k only, then the excel format should be number format, and the format of the numbers should be 639xxx. You should only save the file as excel, not as csv. We are allowed to use CSV files but it is recommended to use excel to make sure that the number format won't be changed.

You can only upload 1 file at a time. If the problem is still occurring, please don't hesitate to share with us.

You can check this to your dashboard - Delivery Stats

You can view reports in this Menu
Dashboard -> SMS Sent = you can view weekly summary of total SMS sent
Dashboard -> Delivery Stats = you can view summary of SMS delivery stats on certain period
View Reports -> DLR Report = you can view the data records for all SMS you sent

If it is more than 160 words, the SMS will be charged for 2 parts. If more than 320 characters, SMS will be charged for 3 parts and so on.

Client needs to provide the following details to be sent to Telco:

• Mobile number

• Proof of registration or any proof that receiver opt to receive SMS from the SID/CYN Client

• Link

• Date and Time of Registration

First, we need to do scoping to identify your requirements. In that way, we will be able to provide a recommendation on which solution you can use from our services.

Yes, since VoIP works in the Cloud. An Internet connection will be a number 1 priority to avail any of our services.

It depends on the following requirements. There are 2 types of interconnections we require:

• Thru IP Peering

  • An existing IP PBX will be needed, if not available option 2 comes in:

• Thru SIP Credentials

  • This is where our Hosted PBX comes in, a managed service we offer for those who do not have an existing system.

Yes, we will just connect via IP Peering. A public IP is needed for interconnection.

• We also have IP Phones (from entry level phones to conference phones/hotel phones)

• GSM Gateways (SIM Box, FXO, FXS Gateways)

• Switch

• Headset

• Add on Licenses such as:

  • Contact Center Licenses

  • Hospitality Licenses

  • Mobile Cloudphone

  • Desktop Cloudphone

Yes, we provide a local number from A-to-Z Countries. But we are strong in providing Philippines SIP Trunks nationwide (landline) number from PLDT & GLOBE.

Yes, from A-to-Z Countries as well. We also have a SMART Mobile Number (Geographical DID and Fixed Cellular Service) for the Philippines.

• Yes, since there is no option to port a local number here in the Philippines. What we offer is co–location and TROW (Transfer of Ownership) – for more details, contact our Sales Team.

• If it is an international number, it depends on the existing provider of the number. We can have it checked by our partner providers.

There is none.

There is none. CYN offers a month-to-month basis for a PH Local Number. No commitment required.

Yes, what we do is we provide an interconnection form for basic details needed to create an account. Once done, details for testing will be sent by our Customer Support/NOC on duty.

Our Customer Support and NOC on duty are available 24/7 via Chat (Skype, Viber, WhatsApp), Email or Hotline.

• It depends on your preference. It could be a PH Fixed Number or a SMART Mobile Number.

• Randomized Caller ID (CLI) is available as well.

• We usually recommend open-source softphones such as Zoiper, EyeBeam or MicroSIP.

• Dialer such as our Customer Experience Platform are available as well.

Yes. But it usually depends on the availability of the desired Vanity Number.